FAQ'S
SHIPPING + DELIVERY
We pick, pack and process orders within 48 hours (excluding weekends, public
holidays and high demand/sale periods). During a sale or new product drop,
allow a max. 5 business days for your order to be processed. For Australian
orders, we use Australian Post. Once shipped, orders will take 2-6 days to
arrive at your door.
Australia Post is still experiencing delivery delays due to COVID-19 that are out of our control. For the latest information about delays and impacts please visit auspost.com.au.
For International customers, your order is shipped using a standard service (unless express is selected) and has an estimated delivery period of 6-27 business days depending on destination and delivery type. Please allow additional days during holiday periods.
Do you ship worldwide?
We're currently working on shipping worldwide. Please contact us if you would like to request a location to be added to the shipping destinations list and we will try and add this location asap.
How do I track my Australian order?
Once your order has been despatched you will receive an email with your tracking number. You can track your delivery by clicking the link in that email, through Australia Post parcel tracking, the online chat bot and the MyPost App.
Once your order has been dispatched, we accept no responsibility for loss or any damage to your package.
Can I change my order once I place it?
We cannot guarantee we can take any requests to combine orders, change
orders or edit them once payment has been processed. If we have been contacted
to do so we will try our best to fulfil these types of requests.
Please be sure to input your correct postal address at checkout as we do not
accept any responsibility if the incorrect address has been added.
How do I track an International order?
We use Australia Post to ship packages however once your package arrives in your country, Australia Post hands it over to your local postal service and a secondary tracking number will be activated.
Will there be customs and duties fees?
Packages and their contents are subject to the customs laws of each country,
and any duties and tax charges are the responsibility of the purchaser. Unfortunately,
we have no control over these fees, and FAMBAM CO are not liable for any
customs and duties fees.
Orders
How do I use a code or gift card?
Only one code can be used at any given time. Codes are not valid in conjunction with any other code.
Gift Card numbers are separate and can be used alongside a promotional code. Gift Card numbers are to be entered in the designated area upon checkout.
Codes cannot be retrospectively applied.
Do you take pre-orders?
We might have the option to pre-order for any out-of-stock item. We are unable to correctly advise you when these will be restocked. It is out of
FAMBAM CO's control when these items will be delivered to you so, please purchase carefully. For all out of stock items getting re-stocked, we will announce the re-stocking on our social media outlets. Alternatively, you can sign up for our email subscription down the bottom for updates.
Click on the link below to find where else you can stay update on all everything Fambam Co!
https://linktr.ee/fambam_co
What if the style/size is not right?
We try our very best to give enough information on sizing (you can refer to each item's size chart on the product page), however, we understand it might not be quite right for you. If so, we will happily exchange the item, recommend another option, or provide you with store credit.
Where is your Returns + Exchanges form?
You can access it by clicking here
What if my item is faulty?
If the item you have received appears to be faulty, please contact our Customer Service team directly; Our team will request photos first and do our internal process before deeming it faulty and contact you with next steps. Find our contact page here.
GOT ANOTHER QUESTION?
If your question hasn't been answered, please contact us here and we will get back to you within 48 hours. You can alternatively chat with us via the bot by clicking "Chat with us" down below in the bottom right corner.